Returns & Refunds

Time for rest! ☕ We’re on a break from Dec 24th to Jan 5st. Orders placed now will be shipped with love as soon as we return. Happy Holidays! ✨ First time in our creative lab? 🎨 Use code FLORESPETALUM10 for 10% OFF to start your organization journey. Get your monthly dose of creativity! 💛 Subscribe to the Flores Petalum Club for exclusive art and stationery treats. Time for rest! ☕ We’re on a break from Dec 24th to Jan 5st. Orders placed now will be shipped with love as soon as we return. Happy Holidays! ✨ First time in our creative lab? 🎨 Use code FLORESPETALUM10 for 10% OFF to start your organization journey. Get your monthly dose of creativity! 💛 Subscribe to the Flores Petalum Club for exclusive art and stationery treats. Time for rest! ☕ We’re on a break from Dec 24th to Jan 5st. Orders placed now will be shipped with love as soon as we return. Happy Holidays! ✨ First time in our creative lab? 🎨 Use code FLORESPETALUM10 for 10% OFF to start your organization journey. Get your monthly dose of creativity! 💛 Subscribe to the Flores Petalum Club for exclusive art and stationery treats. Time for rest! ☕ We’re on a break from Dec 24th to Jan 5st. Orders placed now will be shipped with love as soon as we return. Happy Holidays! ✨ First time in our creative lab? 🎨 Use code FLORESPETALUM10 for 10% OFF to start your organization journey. Get your monthly dose of creativity! 💛 Subscribe to the Flores Petalum Club for exclusive art and stationery treats. Time for rest! ☕ We’re on a break from Dec 24th to Jan 5st. Orders placed now will be shipped with love as soon as we return. Happy Holidays! ✨ First time in our creative lab? 🎨 Use code FLORESPETALUM10 for 10% OFF to start your organization journey. Get your monthly dose of creativity! 💛 Subscribe to the Flores Petalum Club for exclusive art and stationery treats.

I WANT TO EXCHANGE MY PRODUCT

If you are not satisfied with the product you received, you can exchange it in one of the following ways:

In person at one of our fairs, you can exchange it for a product of the same value.
From your home. To do this, contact [email protected] and send the product directly by mail using "Freight Collect". You can exchange the product for another one, or if the exchange is due to damage, it will be replaced with the same product if available in stock, which will also be sent to your home.
If the product did not meet your expectations, you can also get your money back.

For a refund, you have up to 7 days to make the request, starting from the date of purchase. The buyer is responsible for taking the package to the post office and sending us the proof of shipment for reimbursement.